When will my order ship?
Most in-stock orders received by 2:00 Central Time ship the same day. Also, 2:00 Central Time is our cutoff for Air (Next Day, Two-Day, Select) orders. Certain items ship directly from the manufacturer. Lead times for these items vary from manufacturer to manufacturer. If you have time-sensitive needs or other questions about lead time, please contact us by phone or email for specific information pertinent to your order.
How can I contact you?
Our Contact Info link has all the information you should need.
Why does it look like my credit card was charged more than my order amount when I log into my credit card website?
What you noticed is most likely an Authorization Hold, or Pre-Authorization, not a charge. Since we do not charge your credit card until your order is shipped, we need to reserve a portion of your credit line to guarantee funds will be available to us when your order is shipped. We preauthorize credit card transactions for 10% over the order amount to accommodate possible additional charges (e.g., truck shipping charges, hazard charges, etc.). We will always contact you for approval of any additional charges, if applicable. Any excess Authorization Hold amount is released once your order is complete and funds have been captured. You will not be charged any amount that you have not approved. If you have any questions about this policy, please contact firstname.lastname@example.org. For additional information about Authorization Holds, visit this Wikipedia link.
Why won't freight calculate for my order?
There are a couple of possibilities.
- We may not be able to obtain a freight quote to your area through UPS because your address is not served.
- The item(s) you ordered may be too large or hazardous to ship via UPS Ground. In this case, we will typically contact you with a freight estimate prior to processing your order.
Why did my ball arrive deflated? It didn't look deflated in the picture!
All sports balls ship partially or fully deflated to minimize risk of damage and keep shipping costs reasonable. If you purchase a sports ball from us, you are expected to have the means to inflate it. We do offer a small selection of ball pumps, which may be purchased separately.
How long will it take for my order to arrive?
Typically, orders for in-stock items ship within 1 business day. Estimate 3 to 7 additional business days for UPS Ground shipping. If your order includes custom merchandise or non-stocked items (e.g., lifeguard chairs, water polo cap sets, water basketball units and several other items ship direct from the manufacturer), your delivery time will likely be somewhat longer, depending on product availability and manufacturer lead time. If you have specific time requirements, please contact us for a delivery time estimate.
Why isn't there any tracking information for my order?
You will only be able to see tracking information for orders that shipped from our warehouse by UPS or, in some cases, UPSP or FedEx. If your order shipped direct from the manufacturer or from us via truck, you will need to contact us for tracking information.
Why don't you offer Next Day Air service on RecSupply.com?
We sell such a broad range of sizes and shapes of products that it is very difficult for us to make an accurate freight quote for air services available online. If you require faster service, please request a Next Day Air or Second Day Air freight quote in the Comments field when placing your order. We will be happy to give you estimated air shipping charges for your order.
If I email you on Friday night, when can I expect a reply?
Our business hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. Any calls or emails received after 5:00 p.m. Friday will be addressed Monday during business hours in the order they were received.
Besides weekends, what other days are you closed?
In addition to weekends, we are also closed on the following holidays: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We cannot typically respond to phone calls or emails on these days. Orders received on these days will be handled on the next business day.