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Terms and Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Payment Methods:

Upon review of a properly completed credit application, credit may be established with Net 30 terms. A service charge of 1½% per month is charged on invoices over 30 days old. Alternate methods of payment include payment in advance by check or money order (please allow up to 2 weeks for personal checks to clear) or payment by credit card (Visa, Master Card, American Express, Discover). We do not ship C.O.D.

Prices:

All prices are FOB Origin. Due to market conditions, all prices are subject to change without notice. Despite our best efforts, it is possible for an item in our catalog to be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Customer's order is an offer to purchase. Acceptance of an order by Recreation Supply Company takes place only once goods have shipped.

Free Shipping Offer (48 contiguous United States):

We now offer free ground shipping on orders over $100! Orders under $100 are charged a $7.95 processing fee.

Exceptions:

The list of items that are not eligible for our free and flat rate shipping offers includes:

  • Portable filter vacuum pumps
  • Portable gas powered pump
  • Four-Gallon and Five-Gallon containers of Pool Paint products
  • Poles that ship in packages longer than 8 feet
  • Our economy line of patio furniture
  • Racing lane lines
  • Competitor Stor-Lane Reels
  • Park furnishings by Xccent and Premier Polysteel
  • Large D.E. filter grids
  • Jaypro wall mount benches
  • Nordesco foam play rafts

Certain items as noted in the catalog, such as Grosfillex and Texacraft casual furniture, must be purchased above certain minimum quantities to be eligible. Our free and flat rate shipping offer is not available outside the 48 contiguous United States. Please request a shipping quote for delivery to addresses outside the 48 contiguous United States.

If your RecSupply.com order is not eligible for our free shipping offer, we will contact you with a shipping quote which you must authorize before we will process your order.

Next Day, Second Day, or other special handling for rush shipments are available on request at the purchaser's expense. Please provide a delivery contract name and telephone number with your order.

Additional Charges for Extra Services:
  • Expedited services such as Next Day and Second Day service – Quote on Request
  • Truck Shipments to residential or military base address – varies, approximately $40 to $75
  • Truck Shipments requiring inside delivery or a lift gate – varies, approximately $75 to $125

If Extra Services apply, you will be billed for the cost of those services.

Lead Times

Our goal is to get your standard ground service order to you as fast as we can. With two distribution centers, we are now able to reach 80% of the U.S. population within 3 days or less via standard ground service. In fact, we can reach 50% of the U.S. population within 2 days or less!

In-stock orders received by 2:00 p.m. Central Time typically are shipped the same day. By default, most orders for in-stock items will be shipped from the nearest distribution center. Non-stocked items typically ship directly from the vendor and are dependent on vendor location and manufacturing lead times. If shipment is needed by a certain date, please contact us to ensure that we can meet your requirements.

Non-truck orders typically ship via either UPS or USPS at our discretion.

USPS orders are typically shipped via Priority Mail service, which takes 1 to 3 days for delivery.

UPS orders ship via Ground service to the 48 contiguous United States, which takes 1 to 5 days for delivery. For reference, here is a typical transit time map for RecSupply orders shipping via UPS:

Rec Supply UPS Ground Service Map

Freight and Freight Claims:

Product is shipped FOB Origin. Our primary carriers are UPS and USPS. Truck shipments may require assistance unloading and will require a signature. It is your responsibility to inspect your goods immediately upon receipt. Freight companies have strict policies regarding damaged freight. Recovery claims must be filed with the carrier by the purchaser within the time limit allowed by such carrier. The loss or damage claim should be noted on the original copy of the freight bill by the receiver. If you sign for a damaged package without noting the damage at the time of delivery, they will often not allow the claim. Please make sure you inspect your packages before accepting them. RSC is not responsible for goods damaged or lost in transit. We will gladly help customers establish any just claim for damaged goods. Contact us immediately for assistance with damaged shipments.

Taxes:

Connecticut, Florida, Massachusetts, New York, North Dakota, and West Virginia purchasers will be charged applicable Sales Tax unless purchaser furnishes a resale or tax exempt certificate to RSC prior to purchase. No prices or quotations include sales tax. If you would like your online account to be set up as tax exempt, please email a compliant tax exemption certification to kEncEmailtbmftAsfdtvqqmz/dpn.

Online color reproductions:

All color samples are approximations due to the limitations of exact color reproduction on computer monitors. For exact colors of paint or fabric, please email us and request that samples be mailed. Returns due to dissatisfaction with color will be subject to our return policy.

Returns:

Products being returned for credit must be accompanied by a Return Authorization Number and proof of purchase (i.e., an invoice or packing slip showing proof of purchase). A Return Authorization Number may be obtained by calling customer service at 1.800.437.8072. The Return Authorization Number must be written on the outside of each package of goods being returned. Returns must be sent freight prepaid. All returned merchandise must be in original packaging and in new condition. Returns must pass inspection at our facilities prior to issuance or credit. Authorized returns in original condition will be subject to a restocking fee of up to 25% of the purchase price. Shipping and handling charges are not eligible for credit. The actual costs of shipping an order eligible for free or flat rate shipping will be deducted from credit. Orders for custom merchandise or special orders cannot be canceled once processed. Certain items may not be returned for credit. This list includes, but is not limited to: inflatables that have been inflated, special-ordered sizes or colors, unsealed reagents, and paint types or colors that are not commonly stocked by RSC. Any item that is not in its original condition may be unacceptable for return. Merchandise will no longer be considered for return 90 days after the invoice date for the product.

Warranties:

All products are covered by manufacturers' warranties and are the responsibility of the manufacturer. No warranties, express or implied, are made by RSC or any of our agents.

Hours:

  • Monday through Friday 8:00 a.m.-5:00 p.m. Central Time

Contact Info:

Mailing Address (do not send returned merchandise to this address):

Recreation Supply Company
PO Box 2757
Bismarck, ND 58502

Warehouse Address (for returns marked with a Return Authorization number):

Recreation Supply Company
515 Airport Rd
Bismarck, ND 58504

Catalog:

We publish a complete catalog of commercial pool products once a year.  While every effort is made to ensure as few errors as possible, sometimes an error is overlooked. If something does not look right in the catalog or on the website, please send an email describing the inaccuracy to us and we will clarify and/or update the information on our website and in the next catalog we publish.

Copyright:

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.