Return Policy

Return Policy

Return Merchandise Authorization

Products being returned for credit must be accompanied by a Return Merchandise Authorization (RMA) number and proof of purchase (i.e., an invoice or packing slip showing proof of purchase). An RMA number may be obtained by calling customer service at 1-800-437-8072. The RMA number must be written on the outside of each package of goods being returned. Returns must be sent freight prepaid. All returned merchandise must be in original packaging and in new condition. Returns must pass inspection at our facilities prior to issuance of credit. Authorized returns in original condition may be assessed a restocking fee. Shipping and handling charges are not eligible for credit. Orders for custom merchandise or special orders cannot be canceled once processed. Certain items may not be returned for credit. This list includes, but is not limited to:

  • Inflatables that have been inflated
  • Special-ordered sizes or colors
  • Custom merchandise
  • Unsealed test kit reagents
  • Pool treatment chemicals
  • Paint types or colors not commonly stocked by RSC

Any item that is not in its original condition may be unacceptable for return.

Merchandise may not be considered for return 30 days after the invoice date for the product.

Note: Brand-specific return policies can be found in the "Return Policy" tab at the bottom of each product page.

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