Returns Policy

Products being returned for credit must be accompanied by a Return Authorization Number and proof of purchase (i.e., an invoice or packing slip showing proof of purchase). A Return Authorization Number may be obtained by calling customer service at 1-800-437-8072 or by subitting a Return Authorization request through our contact us form. When requesting a Return Authroization, be sure to provide the following information for the quickest response to your inquiry:

  • RecSupply packing slip or invoice number
  • Item number and/or description
  • Reason for return
  • Contact name, phone number, and/or email address for the customer

The Return Authorization Number must be visible on the outside of each package of goods being returned. Returns must be sent freight prepaid. All returned merchandise must be in original packaging and in new condition. Returns must pass inspection at our facilities prior to issuance or credit. Authorized returns in original condition may be assessed a restocking fee. Shipping and handling charges are not eligible for credit. Orders for custom merchandise or special orders cannot be canceled once processed.

Certain items may not be returned for credit. This list includes, but is not limited to:

  • Inflatables that have been inflated
  • Special-ordered sizes or colors
  • Custom merchandise
  • Unsealed test kit reagents
  • Pool treatment chemicals
  • Paint types or colors that are not commonly stocked by RecSupply

Any item that is not in its original condition may be unacceptable for return.

Merchandise may not be considered for return 30 days after the invoice date for the product.

Note: Brand-specific return policies can be found in the "Return Policy" tab at the bottom of each product page.